Help
Can't get into your portal?
Your portal only opens once your GigLocal profile is linked to the account you sign in with. Nine times out of ten one of the steps below is missing.
Common reasons
You signed up with a different email
Your profile is linked to one email address. If you applied with a personal address but signed in with a work one (or the other way round), the portal will look empty. Sign in with the original address, or ask Berni to move the profile across.
You haven't verified your email yet
Check your inbox — and your spam folder — for the verification email and click the link before signing in.
Your application is still being reviewed
Berni reviews artist and venue applications by hand, usually within a couple of working days. Your portal appears once she approves you and builds your profile.
Your profile exists but isn't claimed
If you can see yourself in the directory but the portal is empty, your profile hasn't been linked to your login yet. Use Claim your profile and Berni will confirm it's you.
You forgot your password
Use “Forgot your password?” on the sign-in page to set a new one — accounts created for you often have no password set yet.
Still stuck?
Tell us the email you signed up with and what you see, and we'll link it up for you.
Contact GigLocal